We are Here for You.
Our support does not end when the project is completed.
Support – for us it means assistance for everything to do with your machine and system. This is our fundamental philosophy and the basis of our business relationships: The focus is on the customer, his interests are at the forefront, the goal is in sight, the competences pooled, the complex things deciphered.
For this reason, support is more than just a service for us – it is the provision of assistance – in the interest of the customer! It means utilizing our core competencies and is therefore an integral part of our portfolio. We consider support, and therefore also service as the last instance, in case nothing else works, the system is stopped or a system crash has occurred.
Our goal, however, is to make sure ahead of time that through intelligent measures it doesn’t come to a crash or that there isn’t a system standstill. Beginning with the consultation and preparation before the project starts, a feasibility study, the creation of functional and design specifications, we do everything necessary to prevent a crash. For us, the training of your employees in the technology that has been implemented is just as important as the carrying out of regular maintenance work, making use of intelligent software for monitoring vital data of machines and systems as an instrument for Condition Monitoring and for online diagnostics. By deploying experienced and highly-qualified staff, we offer proven solutions in order to prevent a worst-case scenario.
And of course we nevertheless have an emergency number – a hotline to our experts – because we also know that anything is possible.
Ansprechpartner bei Support@Roth